FREQUENTLY ASKED QUESTIONS

Preserved flowers are fresh-cut flowers that undergo a unique preservation process. This process leaves the flowers looking natural by maintaining their original suppleness, shape, and brightness, and they will last for several months or even years. 

Preserved flowers are the real deal - they are the same as those in a fresh bouquet. The only difference is that they have been preserved using a specific method (typically by freezing), so they don't wilt or die quickly.

The process of preserving roses is vastly different from drying them. When you dry a flower, it is typically hung upside down for several days to dehydrate the bloom and stem. The result is a bouquet that is brittle, lacking vibrant colour, and easily breakable.

Preserved flowers, on the other hand, can be enjoyed for a much longer period of time. Placed in a vase or on a shelf, you can expect your preserved luxury flowers to last one to three years. If you decide to store your flowers in a sealed enclosure, they'll last even longer—up to five years! 

You can use your preserved luxury roses for more than sitting in a vase. They're perfect for home décor, floral art, and other craft projects that incorporate flowers and floral arrangements. If you're looking for a fun way to commemorate an event or if you want a unique centrepiece that can be kept and used for years, preserved luxury roses are what you are looking for. They render a unique home decor presence. 

At Rosa Fera, we have a variety of preserved luxury roses and gift boxes for every occasion.

Preserved flowers can last for 3-5 years, in some cases, up to 35 years if they are cared for correctly.

Preserved flowers are fragile, like fresh flowers, but they require effortless care. To maintain their delicate allure, handle them with care and follow these simple guidelines to ensure their everlasting beauty remains intact.

• Preserved roses are delicate, so handle them gently to avoid any damage. Avoid touching the petals excessively or applying pressure, as this could cause them to become misshapen or lose their texture.

• Preserved flowers do not require watering. Keep them away from sources of moisture, humidity, or direct contact with liquids, as it compromises their preservation and causes them to deteriorate.

• Prolonged exposure to direct sunlight causes the colour of preserved flowers to fade over time. Display your preserved flower in a location where it won't be exposed to harsh or direct sunlight.

• Over time, preserved flowers may gather dust. Use a soft brush or a can of compressed air to gently remove any dust particles that have settled on the petals or leaves. Be careful not to apply excessive force or touch the flowers directly.

• Preserved flowers are best kept in a cool and dry environment. Avoid placing them in areas with extreme temperature fluctuations, such as near heating vents or drafty windows. Extreme temperatures can affect the preservation quality and lifespan of the flowers.

Custom made products can take up to 2-3 weeks from the time of order. Items in-stock will be shipped within 2-3 business days. When a customer places an order, please take note of the following: 👍🏻As our products are handmade, please consider below: 🌸We aim to make each product unique; therefore, production will be based on available materials at the time. 🌸Images are for reference only. If there are specific color preferences, please communicate with us before placing the order. 🌸Upon placing an order, please ensure it aligns with the customer's selection. Any changes must be communicated with us within 6 hours after placing the order. 🌸Refunds, returns and exchanges are not accepted once the customer has received the goods unless there are quality issues.

👍🏻Shipping risks and responsibilities, refund terms: 🌸We will dispatch orders on time. Production typically takes 1-2 business days (excluding Sundays). Customers are advised to place orders in advance. 🌸We use Canada Post for shipping, which usually takes 2-3 business days. Customers requiring faster delivery can select the express option before payment. 🌸Buyers are responsible for shipping risks. In case of loss or damage, compensation should be sought from the shipping company. 🌸If a customer requests a refund upon receiving the goods, please notify the shop owner promptly. Additionally, refunds will only be processed within 5-10 days after the goods are returned to the shop. Customers are responsible for the return shipping costs.

​Returns accepted within 14 days （Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

In case of any disputes, the shop reserves the right to make the final decision. Let's maintain mutual respect.Please understand the hard work of a small business.